Refund Policy

Welcome to OutrightCRM. We value customer satisfaction and strive to provide high-quality services. If you are not satisfied with your purchase, our refund policy outlines the conditions under which you may request a refund.

1. General Refund Eligibility

We offer refunds under specific circumstances. Below are the general conditions under which a refund may be requested:

• The service or product does not function as described.
• Technical issues prevent usage and cannot be resolved by our support team.
• A refund request is submitted within 7 days of purchase.
• The purchase was made by mistake and reported immediately before any usage.

2. Guest Post Refund Policy

Refunds for guest posts are applicable under these conditions:

• If the guest post is not published within the agreed timeframe.
• If the post is removed within 90 days of publication.
• If there is a significant change in the content or links without prior approval.
• Refund requests must be made within 5 days of the publication failure.

Non-Refundable Cases:

• No refunds for policy violations.
• Guest post removals requested by the client.
• Once indexed by search engines, refunds are not applicable.

3. Digital Product and Service Refunds

Refunds for digital products and services are granted in the following cases:

• If the product does not match the description.
• If there is a major defect that cannot be fixed.
• If the service is not delivered within the agreed timeframe.

4. Subscription-Based Services

• Monthly subscriptions are non-refundable once the billing cycle begins.
• Annual subscriptions may be partially refunded if canceled within 14 days.
• No refunds for promotional or discounted subscriptions.

5. Custom Development and Consulting Services

• Refunds are available if the service has not yet commenced.
• If the deliverables do not meet agreed specifications.
• If the project is delayed beyond the agreed timeframe due to our fault.

6. How to Request a Refund

If you are eligible for a refund, follow these steps:

1. Send an email to sales@outrightcrm.com with your order details.
2. Provide a clear reason for your refund request.
3. Include any relevant screenshots or proof of the issue.

Our team will review your request and respond within 5-7 business days.

7. Refund Processing Time

Once a refund is approved, it will be processed within 7-10 business days. The time for the refund to reflect in your account depends on your payment provider.

8. Chargebacks and Disputes

We encourage customers to contact us for refunds before initiating chargebacks or disputes. Unauthorized chargebacks may result in account suspension.

9. Modifications to the Refund Policy

OutrightCRM reserves the right to modify this refund policy at any time. Changes will be updated on this page.

10. Contact Information

If you have any questions, please contact us via email at sales@outrightcrm.com or visit our Contact Us page.