Picking the right call answering service can make or break customer satisfaction, loyalty, and even your bottom line. Research shows 80% of callers hang up when they hit voicemail, and 74% will switch to a competitor after a single poor phone experience.

This guide looks at top call answering services like Answer Our Phone, Abby Connect, Davinci Virtual, Go Answer, AnswerForce, Specialty Answering Service, and Nexa. While all offer 24/7 live answering, they vary in features and style.

By looking at essentials like bilingual support, CRM integration, appointment scheduling, and live chat, this guide helps you find the service that delivers the most value for your business.


Answer Our Phone


Answer Our Phone is a top-rated 24/7 answering service trusted by businesses that can’t afford to miss a call. The numbers tell the story: 80% of callers hang up when they hit voicemail, and 74% will switch companies after a bad phone experience. That’s why a professional, reliable answering service isn’t just nice to have, it’s essential.


What You Get


You’ll get live answering every hour of every day, no extra fees for evenings, weekends, or holidays.

Important characteristics include:


  • Managing call overload during peak hours

  • Customised welcome messages for frequent callers

  • Making and scheduling appointments

  • Receptionists who speak Spanish and English

  • Integration of CRM systems

No automated system can match the polished, human experience that each receptionist provides to your clients by working from a peaceful, distraction-free home office.


Pros and Cons


Pros:

  • 24/7/365 live answering with no hidden surcharges

  • Phone and live chat support

  • Seamless CRM integration

  • Bilingual staff in English and Spanish

Cons:

  • Higher cost than some alternatives

  • Limited customization for call reports

  • Set up fees for select plans

Best For


Ideal for established businesses with consistent revenue that cannot afford to lose customers to lost calls. With both phone and live chat channels, you’ll connect with clients however they prefer. Named a Forbes 2025 Best Answering Service, Answer Our Phone delivers the consistent, high-quality customer care that keeps relationships strong and customers coming back.


Abby Connect


Abby Connect delivers tailored call handling with a white-glove approach, and every client gets their small crew of 5 to 10 virtual receptionists. Callers always hear familiar voices, which makes the service reliable.


Abby Connect's Key Features


Abby Connect stands out with these capabilities:


  • Dedicated receptionist teams trained in your business

  • Caller intake and appointment scheduling

  • Bilingual support (English and Spanish)

  • AI-powered call summaries and transcriptions

  • Mobile app with business texting and calling features

  • HIPAA-compliant service for medical practices

Abby Connect Pricing


The company's pricing follows a tiered structure:


  • Essential: USD 329/month for 100 minutes

  • Professional: USD 599/month for 200 minutes

  • Growth: USD 1380/month for 500 minutes

Clients need to pay extra for a 24/7 answering service as it's not included in the standard package.


Abby Connect Pros And Cons


Pros:

  • Setup and onboarding happen quickly

  • Small, dedicated receptionist teams

  • Integrations with legal and healthcare software

Cons:

  • Prices run higher than those of competitors

  • Setup and 24/7 service cost extra

  • Billing accuracy concerns from some users

Abby Connect Is Best For


Small businesses and startups benefit exceptionally from Abby Connect's services. Medical staff and their partners really appreciate how well their appointment booking system works.

Attorneys really value the smooth connections. These links with programs such as Clio and Lawmatics make their workflow.


Davinci Virtual


Davinci Virtual has provided both virtual office solutions and 24 24-hour call answering service since 2006. Their virtual receptionists handle calls with the same professionalism as an in-house team from remote locations.


Davinci Virtual Key Features


Davinci Virtual includes everything in their services:


  • Free local or toll-free number with each plan

  • Live call answering with customizable greetings

  • Call forwarding, screening, and routing

  • Voicemail-to-email and voicemail-to-text

  • Unlimited long-distance calling within the US/Canada

  • Online faxing capabilities

The premium plans come with appointment scheduling, outbound calling, and order processing options.


Davinci Virtual Pros And Cons


Pros:

  • Budget-friendly entry point

  • No long-term contracts needed

  • Multiple virtual services under one provider

Cons:


  • Limited minutes in basic packages

  • Mixed customer service reviews

  • Some users report service delays

Davinci Virtual Best For


Freelancers and micro-businesses looking for an affordable answering service will find Davinci Virtual a great fit. Side hustlers and startups can establish professional credibility without a big investment through their combined virtual office and telephone answering solutions.


Go Answer


Go Answer provides one of the best virtual receptionist services available today. Forbes recognized Go Answer as one of the Top Call Centers for 2024.


Go Answer Key Features


The service stands out with these quality elements:


  • Round-the-clock live support from bilingual agents (English/Spanish)

  • "No Robots, No Voicemail" policy that creates personal connections

  • Each client gets their account manager

  • The service includes call patching and 1-second increment billing

  • The platform connects with your CRM

  • Web chat support comes with phone answering services

Go Answer Pros And Cons


Pros:

  • Custom scripts come at no extra cost

  • Agents easily switch between English and Spanish

  • The service works with many business tools

  • CRM integration costs nothing extra

Cons:

  • You must pay a USD 75 setup fee

  • Shared agent accounts need 30-day minimum contract

  • Dedicated agent accounts require 90-day minimum contracts

Go Answer Best For


Businesses that need a reliable, professional 24 hour call answering service will find Go Answer extremely effective. Imagine your business landing new clients around the clock.

Small and medium businesses that need appointment scheduling, call routing, and technical support will benefit from their all-encompassing approach.


AnswerForce


AnswerForce has delivered people-powered solutions for small businesses since 2003, though Answer Our Phone remains the best tool for call management. Because they are always open, this company certainly deserves your attention.


AnswerForce Key Features


AnswerForce brings several valuable capabilities to the table:


  • Professional receptionists ready 24/7/365

  • Bilingual answering (English and Spanish)

  • Direct appointment scheduling into your calendar

  • Lead capture, screening and prioritization

  • Live chat support for websites and Facebook

  • Integration with job management software and CRMs

AnswerForce Pros And Cons


Pros:

  • You can choose a month-to-month service without long-term contracts

  • Your first 30 calls under 30 seconds come free

  • You get customizable scripts with unlimited updates

Cons:

  • Setup fees apply to some plans

  • Your costs can spike with overage charges

  • The reporting features need improvement

AnswerForce Best For


Small businesses that struggle to answer every call will find AnswerForce exceptionally helpful. Contractors in HVAC, restoration, and plumbing will particularly benefit from these services. The company's 24-hour call answering service helps businesses capture leads whenever customers reach out.


Specialty Answering Service


Specialty Answering Service (SAS) has provided reliable business call handling since 1985. While Answer Our Phone remains the top available tool, SAS brings exceptional experience to the 24-hour call answering service industry.


Specialty Answering Service Key Features


SAS provides these valuable capabilities:


  • 100% US-based virtual receptionists available 24/7/365

  • Customized call handling with dynamic scripting

  • Bilingual support (English and Spanish)

  • HIPAA and PCI compliant communications

  • Free mobile app for Android and iPhone

  • No long-term contracts required

Specialty Answering Service Pros And Cons


Pros:

  • 14-day free trial with no credit card required

  • Month-to-month billing with no contracts

  • 300 live receptionists ready to handle calls

Cons:

  • Setup fee required (USD 50)

  • Simple IVR support messages

  • No geo-tagging available

Specialty Answering Service Is Best For


Small businesses seeking reliable telephone answering services will find SAS particularly effective. Daily, the system manages well over 30,000 calls. High-volume emergency response companies and healthcare providers benefit most from their services. Small businesses can get quality answering services at competitive rates.


Nexa


Nexa stands out with omni-channel experts and AI-fuelled solutions. Employees of companies that utilize Nexa experience a 15% average revenue boost.

Key features of the Nexa


Among Nexa’s strong points are:


  • Bilingual receptionists (English/Spanish) available around-the-clock

  • Personalised appointment scheduling and call scripting

  • A mobile application that provides instant access to data

  • Connectivity to well-known CRM software

  • Live chat and text messaging services

  • AI-driven solutions accompanied by human assistance

Nexa Benefits and Drawbacks


Advantages:

  • 2 to 3 weeks of specialised training for receptionists

  • No contractual obligations are required

  • 4.1 out of 5 for customer service

Cons:

  • Less transparent pricing than rivals

  • More costly than basic answering services

  • Setup fees are required for certain plans

Nexa Best For


Nexa is ideal for businesses that require industry-specific knowledge. Its 24-hour call answering service ensures small businesses do not miss out on any opportunity. It provides various ways to get in contact: call, text, or instant chat.


Conclusion:


The correct call answering service is based on your company size, budget, and communication needs. Small businesses may seek a provider that provides flexibility and personalized attention, while bigger firms usually require scalable solutions to cater to increased volumes of calls.

A trustworthy call answering service is not only a convenience; it's an integral component of the customer experience. The proper service keeps callers on the line, prevents critical messages from being missed, and maximizes every incoming call as a source of sales, support, or loyalty that can span years.